Enroll Here: Xactimate Pricing and Order Selection
For Xactimate License:
DKI is charged in advance for base Xactimate licenses and professional upgrades. As such, you are also charged in advance, usually around the 23rd day of the month.
Example: The invoice you receive on February 23rd includes March-based license fees.
Licenses are charged in whole month increments and there are no refunds or exchanges permitted. All invoices are due upon receipt. If you are set up on credit card or ACH payments, funds will be charged on the invoice date.
Adding a license:
To add a license please send an email to XACT@dkiservices.com detailing your request. If licenses are added prior to the 15th of the month, we will make the changes with Xactware by the end of the next business day and will send you an invoice for that month’s billing. On or near the 23rd of the month you will receive your normal invoice for next month’s licenses as part of your normal billing cycle.
Example: If you add a license on March 14th you will receive an invoice immediately for March charges and also receive an invoice around March 23rd for April charges.
If licenses are added past the 15th of the month, then you will be issued an invoice for the current month billing and the next month billing. You will be on our normal billing cycle by the end of the next month.
Example: If you add a license on March 16th you will receive an invoice for March charges and for April charges. Your next bill for that license would be around April 23rd for May charges.
Terminating a license:
To reduce the number of licenses on your recurring billing, we must receive an email notification to XACT@dkiservices.com by the 15th of the month for us to end the recurring billing by the next billing cycle. If we are notified after the 15th of the month, then you will be responsible for the invoice sent to you for the next billing period. There are no refunds, partial or otherwise, issued on the Xactware program as DKI would have already been charged for the license you are terminating.
Unlike Xactimate licenses, ContentsTrack is billed in arrears since the cost is based on the number of jobs rather than the number of licenses. The bill you receive in each month will be indicative of the charges incurred in the prior month. As a courtesy, DKI will send you a statement of jobs billed to you for ContentsTrack within 30 days of the billing period.